What structured feedback can teach us about better meetings

What if every leadership meeting ended with a moment of reflection?   

At BHP, one of the world’s largest mining companies, that’s not a hypothetical.  

As CEO, Mike Henry, explains in a recent Financial Times interview, "Structured Feedback” is collected after all their leadership meetings. This evaluates components of the meeting, such as how clearly the agenda was defined, how effectively the meeting was facilitated,  even how the chair contributed to the discussion.  

The results are shared with the full group and tracked over time. 

And it’s had a tangible impact. The company credits this practice with improving performance, saving time, and helping managers work more efficiently. 

Here's what all leaders can learn from BHP’s “Structured Feedback” approach.  

What is “Structured Feedback” in meetings?  

The idea behind this is simple: after every leadership meeting, one participant is tasked with giving structured feedback, evaluating everything from agenda clarity to how effectively the chair (including Henry himself) facilitated discussion.  

The results are shared with all participants as part of BHP’s internal “Operating System”, a framework designed to turn meetings into drivers of continuous improvement. 

What can other leadership teams take from this? 

The method itself is simple. But the mindset behind it is powerful: Meetings aren’t a break from performance; they’re a source of it. 

When teams take their meetings seriously, they don’t just talk more efficiently. They make better decisions, move faster, and stay aligned. 

More leaders are recognising this. The same rigour that’s applied to finance, operations, or legal should also apply to the quality of decisions, and the meetings where those decisions are made. 

Every meeting deserves reflection, because every meeting drives performance. At Sherpany, we see this mindset gaining ground among forward-thinking boards and executives. 

BHP’s example reinforces a truth we witness daily: the best leaders measure meeting effectiveness, they connect agendas to strategic goals, and they view feedback not as bureaucracy, but as a driver of collective growth. 

Every leadership team can benefit from asking the same core question:  

Did this meeting move us closer to our goals? 

Structured Feedback is built into Sherpany  

Sherpany automates the structured feedback process. With a simple feedback questionnaire embedded in meeting workflows, it’s easy to track what’s working and adjust what isn’t, ensuring every meeting should bring you closer to your goals. 

Over time, this feedback builds a powerful reservoir that helps you make continuous improvement the default in your formal meetings and ensures you elevate the outcomes they achieve.   

Ready to see how it works in practice? Book a free consultation to explore how Sherpany can help your team meet more effectively.